I phoned Joe on a Sunday afternoon as our drain was blocked and backing up into the house. When he knew our neighbour was also affected he told me to contact Severn Trent who would deal with the problem at no charge. He even gave me the emergency number and tips on how to navigate the system. Joe has helped us out on previous occasions, which by their nature tend to be an emergency, and has always been prompt to deal with the problem at a very reasonable cost. Thanks, Joe.
